Privacy Policy

Introduction

Welcome to SKILLVEXA Shop. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

When you place an order on our store, we collect the following information:

• Your name — to identify your order
• Your WhatsApp number — to deliver your product and communicate about your order
• Your email (optional) — for order receipts and updates
• Order details — products purchased, total amount, payment method selected
• Notes you provide — any custom requirements you share at checkout

We do NOT collect credit card numbers, bank passwords, or any other sensitive financial credentials. All payment transactions happen directly between you and your chosen payment provider (EasyPaisa, JazzCash, Bank, USDT, etc.).

How We Use Your Information

• To process and deliver your order via WhatsApp
• To communicate with you about your purchase
• To provide customer support after purchase
• To improve our products and store experience
• To comply with legal obligations if required

How We Protect Your Data

Your data is stored securely on Google Firebase (Firestore), which uses industry-standard encryption and security practices. Access to your data is restricted to authorized SKILLVEXA staff only. We use secure authentication to prevent unauthorized access.

We Never Sell Your Data

We do not sell, rent, trade, or share your personal information with any third parties for marketing purposes. Your data stays with us and is only used to serve you.

Third-Party Services

Our store relies on the following third-party services:

• Firebase (Google) — for secure data storage and authentication
• Netlify — for website hosting
• WhatsApp — for order delivery and communication
• Font Awesome & Google Fonts — for icons and typography

Each of these services has its own privacy policy. We recommend reviewing them if you have concerns.

Your Rights

You have the right to:

• Request a copy of the data we hold about you
• Request deletion of your data (as long as no active order is in progress)
• Opt out of future communications at any time
• Ask questions about how your data is used

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the "Last updated" date at the top. Continued use of our store means you accept the current policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us on WhatsApp:

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SKILLVEXA Shop
Near Meezan Bank & Jahaz Cafe, Main Jahaz Chaok, Talagang, Punjab, Pakistan