Last updated: 17 September 2026
skillvexa.netlify.app
Overview
At SKILLVEXA Shop, we want you to be completely satisfied with your purchase.
Because we sell digital products, our refund policy is different from physical
goods. This policy explains when refunds are available and how to request one.
Our Promise
If a product doesn't work as described, we'll fix it or replace it — or refund
your money within the terms below.
Digital Product Refunds
Digital products (websites, softwares, courses) are generally non-refundable
once delivered, because:
- They are instantly downloadable after purchase
- We cannot "take back" a delivered digital product
- You've already received the value from the product
Important
Please preview live demos before ordering to ensure the product meets your
needs. If you're unsure, message us on WhatsApp first — we'll help you decide.
When We DO Issue Refunds
We will issue a full refund in these cases:
- Product not delivered — you paid but never received the product within 24 hours (and we can't resolve it)
- Broken/Non-functional product — the product doesn't work at all AND we can't fix it within 7 days
- Significantly different from description — product is completely different from what was advertised
- Duplicate payment — you accidentally paid twice for the same order
When We DON'T Issue Refunds
- You changed your mind after purchase
- You found a cheaper alternative somewhere else
- You don't know how to use the product (we'll help you learn, but no refund)
- You violated our Terms & Conditions
- Your device/browser doesn't support the product (we provide requirements upfront)
- Custom orders that have already been started
- Requests made more than 3 days after delivery
Refund Request Window
Refund requests must be submitted within 3 days (72 hours) of product delivery.
Requests made after this window may not be considered.
How to Request a Refund
- Contact us on WhatsApp with your order ID
- Explain the issue clearly (screenshots or video help a lot)
- Wait for our response — usually within 24 hours
- If approved, we may ask for confirmation before processing
- Refunds are processed to your original payment method within 5-7 business days
Refund Method
Refunds are issued through the same payment method used for the original purchase:
- EasyPaisa / JazzCash — refunded to the same number
- Bank Transfer — refunded to the same account
- Binance USDT — refunded to the same wallet address (or a new one you provide)
- Payoneer / Wise — refunded to your account (minus any transfer fees)
- USD Cash — arranged via WhatsApp
Partial Refunds
In some cases, we may offer a partial refund if:
- The product mostly works but has minor issues we can't fully fix
- You received a bundled product but only part of it is problematic
- Both parties agree on a fair compromise
Dispute Resolution
If you're unhappy with your purchase, please contact us first before leaving
negative feedback or filing disputes. We genuinely want to help and will do our best to resolve
the issue. Most complaints are solved within a single WhatsApp conversation.
Contact for Refunds
Reach out to us on WhatsApp for any refund-related questions:
Join WhatsApp Group
SKILLVEXA Shop
Near Meezan Bank & Jahaz Cafe, Main Jahaz Chaok, Talagang, Punjab, Pakistan
Chat only – no voice calls